telus billing support Secrets
telus billing support Secrets
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and on the billing facet, that’s all the more horrendous! Ordered a completely new cellphone as my deal was up for renewal on the internet was alleged to get $a hundred credit rating never ever showed up despatched the cellphone by using mail the best way they instructed me to copyright Article and acquired it. I got a text message expressing they obtained it and my credit rating is going to be on my Monthly bill, but yet my Invoice came and so they still demand me for it. When I termed. That they had the audacity to convey the cell phone wasn’t the phone they had been expecting?! What other mobile phone could it are actually? It was their cellular phone they sent me two several years ago?! Using the carry it back software?! They instructed me they would explore it and electronic mail me again by no means obtained an electronic mail. They named me back and we’re seeking to say it was a technical difficulty with my cell phone exactly the same agent that's alleged to have cared for me?
Qualified was ready to wander me via my difficulty and served pinpoint where by the challenge was happening and recommended me of an alternate so I could get my career concluded. I so appreciated his support and persistence in walking me via the various eventualities. He adopted up with info on my subsequent techniques.
• An acquaintance who is likewise a Telus customer confirmed me his program specifics, and he is acquiring an identical approach for appreciably considerably less with no need to invest in equipment, which contradicts what Abdul informed me.
If an automated assistant asks for The main reason of one's contact, mention "I want to make payment arrangements for my mobility Monthly bill".
You are able to only modify it. I waited for an hour or so over the telephone to speak to a human. He was helpful, but had to redirect me to a different Telus customer service human being. I was then on maintain for an additional hour. They presented me a much better deal, however it was not what was provided on the web. Those people deals are For brand new customers. Like a loyal customer I must shell out $78 when compared with $60 for any new customer, to the service I required.
As for loyalty, there is no these types of point any more. Under-going precisely the same factor with my Telus dwelling services. I’m accomplished with them frequently raising my settlement pricing. Going back to Shaw when my contract runs out.
I was not telling but hoping to talk to him still he bought mad and hung up. This is certainly preposterous and extremely horrible customer service. I is going to be pulling my two strains from Telus . If This can be the customer service buyers are acquiring out of your reps than you might want to resource it in other places. I have already been with Telus for about fourteen decades and it's really sad that it's got arrive at this . Considering these threads and opinions remaining by Other individuals it seems I'm not the only real 1.
I am instructed to talk to Loyalty and determination and nonetheless receiving no where by. I have managed to talk to two individuals who called by themselves administrators within the Philippines, who couldn't help me.
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The TELUS staff acknowledges that our operate spans several Territories and Treaty areas and we are grateful for the normal Know-how Keepers and Elders who are with us nowadays, all those who have gone in advance of us and also the youth that encourage us.
The TV signal continues to be missing considering the fact that Friday, September twenty seventh as well as the technician who confirmed up yesterday, September 30th could not correct the condition soon after changing the Television cable box and cable. I used to be knowledgeable that the web Modem needs to be improved too, but he didn't have it.
Looks like all we could do now's air our grievances on the general public forum inside the hopes of someone able of authority can in fact do a little something over it.
Yeah, I’m binding by a two yr deal regretably, I’m only 4 months in, but I did get someplace. I guess The executive Business office named me today so I've a mobile phone discussion with him in an hour. We’ll see how that goes.